We will always have a plan
We will always have a plan
Part of the PsychoSeries – Human Change. Real Impact.
Practical, CPD-accredited training that builds safer behaviours. Learn human factors, CRM tools and culture habits that reduce incidents and improve teamwork.
Most incidents don’t start with broken equipment. They start with human moments – a rushed decision perhaps, a missed cue, or a message not said out loud.
Understanding safety isn’t just about rules or checklists. It’s about people and how they think, make decisions, and respond when things change. By exploring the link between human factors and workplace systems, this course helps teams see the bigger picture and the small actions that make the difference.
Learners build practical skills to improve situational awareness, communicate clearly under pressure, and create a culture where speaking up is normal.
For organisations where safety depends on people as much as processes – and where communication, awareness, and behaviour drive results.
Ideal for:
Courses can be booked for individual leaders or whole teams.
By the end, participants will be able to:
Explain how human factors influence risk, decisions and behaviour at work
Recognise common cognitive biases and lapses in situational awareness — and know how to counter them
Use Crew Resource Management tools to improve teamwork and communication
Embed safer practices in briefings, handovers, debriefs and daily operations
Encourage reporting, support psychological safety and strengthen safety culture over time
Reflect on personal communication style and model safer behaviours day to day
Shift from “who’s at fault?” to “what in the system allowed this?” Understand human factors and why incidents are rarely a single error. Explore ideas like the Swiss Cheese Model, normalisation of deviance and the role of learning culture.
Learn how the brain takes shortcuts under time pressure and fatigue. Spot normalcy, anchoring and confirmation bias. Build habits that restore awareness: pause-and-check, peer cross-checks and structured decision prompts.
Adopt proven non-technical skills from safety-critical industries. Use structured communication (SBAR), closed-loop messaging and graded assertiveness (PACE) to surface concerns early and align the team around a shared picture of risk.
Make safer communication the way you operate. Weave CRM tools into toolbox talks, pre-task briefings, shift handovers and incident reviews. Practice short, structured debriefs that turn experience into learning.
Define what “good” looks like and how to measure it. Balance accountability with learning through a Just Culture. Build a practical plan with clear behaviours, owners and checkpoints so momentum lasts beyond the course.
| Format | In-person, interactive learning |
| Duration | 1 day |
| Accreditation | CPD-accredited certificate on completion |
| Resources | Workbook, assessment, interactive tools and reflection prompts |
| Cost | £2,000 + VAT (up to 12 participants) |
PsychoSeries Bundle – 5 Courses
5 days | £8,000 + VAT (save £2,000)
Book 5, Pay for 4
When people understand themselves and each other, communication improves, resilience grows, and trust follows. Teams work better. Leaders lead better. And the entire organisation benefits.
The PsychoSeries transforms awareness into action – blending wellbeing, leadership and behavioural science into powerful learning that sticks.
Explore the full suite:
Contact us to discuss team licences, blended learning, or rollout support.
Whether you’re enhancing leadership, improving wellbeing or working towards B Corp certification, the PsychoSeries gives you a structured path to a more human, thriving culture.
Start with one course or deliver the full series across your organisation – we’ll help you design a programme that fits your people, your pace, and your goals.